My full size grill is too hot, what should I do? [Article]
If you have a full size grill with more than one burner please follow the steps below: 1) While lighting off the grill put one burner on high and one on low 2) Sear meat betwee
- My 27", 30", 42" or 56" grill uses propane gas and it won�... [Article]
If your grill is connected to a 20lb. propane tank try the following steps: 1) Turn off the propane tank 2) Remove any gas pressure in the line by turning the grill on for a few seconds
- Gas log safety pilot kit will not light? [Article]
Be sure that the inlet and outlet are connected in the correct locations. Remove the heat shield for the gas valve and verify per the arrows on the valve. Inlet (Arrow pointing into the
- Rear rotisserie burner will not stay lit, what should I do? [Article]
...he rear electrode prongs are sparking? If not, align prongs to 1/8" gap between prongs and between burner tile and prongs. Also, replace the battery for the ignition
- I want to convert my vent-free gas log from one gas type to another. [Article]
The certification company does not allow any field changes. We have a factory conversion program available. Before contacting Rasmussen, please have your serial number (found on the metal t
- If my infrared burner pops, what can I do? [Article]
Try removing the burner (with both hands), pull up on the burner near the rear of the grill, it should pop up and slid outward towards the rear of the grill. Slightly shake the burner upside down
- Installing a vent-free gas log into a fireplace [Article]
If you are installing a vent-free gas log into a previous wood burning fireplace, we strongly recommend having a professional chimney sweep company clean the fireplace. (Any soot left from wood o
- Installing glass in a C or CXF Burner [Article]
...ggest the following: Installing Indoors with Natural Gas: Place sand under baffle plates and cover burner tubes,
- Why is the Custom Pan Burner (CS) supplied without an orifice? [Article]
The
orifice
is a flow restrictor that limits the maximum amount of gas
that can flow to the burner. When
- No Internal Threads In Vented Burner Pipe [Article]
Our machine that threads the burner pipes simultaneously threads both
the inside and outside of the pipes. The threads are not as visibly pronounced
on the inside, but they are there. Please be
- Use Solaire Anywhere with Hood Down? [Article]
- My portable grill is not lighting, what should I do? [Article]
Please follow: 1- Place AAA battery - negative end first (Replace as necessary) 2- Verify the electrode prongs have a gap of approx. 3/16" 3- Check to see if the spark is not arching a
- Do all of your vented gas logs have a certification? [Article]
Although many of our
sets are listed, the
- Do your gas logs have a certification? [Article]
Our Vent-Free and "F" Vented Burner gas logs are certified by OMNI Testing Laboratories whi
- Do I need an insulated jacket for my side burner? [Article]
No, it is not required. The heat source is located at or above counter-top level, unlike the firebox of a built-in grill.
- How hot does the portable grill get? [Article]
Approximately 800 to 1000 degrees Fahrenheit at the burner surface.
- #1 Vent-Free Issue - Nuisance Shutdown (or difficulty lighting) ODS Pilot [Article]
This is common to all vent-free gas log sets, not just Rasmussen Chillbuster or Alterna VF sets.
- Identification of Burner Features to Clean - Vent-Free Gas Log Sets [Article]
All Chillbuster Vent-Free Gas Log sets use variations of the following burners shown below, all with the same basic features. We recommend that you perform the f
- Old Vent-Free Set (New To Us) [Article]
QUESTION: We just moved into a house that has one of your Chillbuster Vent-free Gas Log sets. The previous homeowner did not le
- Insulated Jackets for Combustible Grill Islands [Article]
QUESTION: Do you have liners to install your grills and dual side burner into a wood cabinet?
