Rasmussen Ultimate Support - Recent Entries http://rasbox.com en-us http://rasbox.com ActiveKB NX john@rasmussen.biz Tue, 07 Sep 2010 20:26:29 EDT 20 How should the cooking grate or grates be placed? http://rasbox.com/questions.php?questionid=91 Always place the cooking grate or grates to allow for the grease to flow towards the rear of the grill. This could prevent an accident caused by a grease flare up.If you have any questions, pleas ... Rich Robles Fri, 23 Jul 2010 22:56:27 GMT My full size grill is too hot, what should I do? http://rasbox.com/questions.php?questionid=90 If you have a full size grill with more than one burner please follow the steps below:1) While lighting off the grill put one burner on high and one on low2) Sear meat between one to three minut ... Rich Robles Mon, 12 Jul 2010 16:33:33 GMT My 27", 30", 42" or 56" grill uses propane gas and it won't get hot or won't stay lit, what should I do? http://rasbox.com/questions.php?questionid=89 If your grill is connected to a 20lb. propane tank try the following steps:1) Turn off the propane tank2) Remove any gas pressure in the line by turning the grill on for a few seconds3) Tap on the ... Rich Robles Fri, 02 Jul 2010 16:29:03 GMT How do I replace the battery in my grill? http://rasbox.com/questions.php?questionid=88 We have different types of battery systems on our grills. See below:Solaire Anywhere Portable - Unscrew push button and replace battery (AAA)Solaire 27G and Solaire 27GXL - There are three types ... Rich Robles Fri, 23 Apr 2010 21:34:24 GMT My remote doesn't work http://rasbox.com/questions.php?questionid=74 If it is a millivolt remote control, try the following:1) Replace the batteries in both the remote (transmitter) and receiver (black box)2) Be sure the valve knob is turned to the "ON" position * ... Rich Robles Fri, 23 Apr 2010 20:20:20 GMT How do I clean my Solaire Grill? http://rasbox.com/questions.php?questionid=87 How to clean the inside of the grill?1- Always perform the 5 minute minimum burn off2- Remove the burners and spray with oven cleaner (Follow instructions)3- Rinse inside of grill4- Clean grates w ... Rich Robles Thu, 01 Apr 2010 18:17:32 GMT How do I clean my Solaire Grill? http://rasbox.com/questions.php?questionid=86 How to clean the inside of the grill?1- Always perform the 5 minute minimum burn off2- Remove the burners and spray with oven cleaner (Follow instructions)3- Rinse inside of grill4- Clean grates w ... Rich Robles Thu, 01 Apr 2010 18:15:30 GMT How do I clean the soot off my vented gas logs? http://rasbox.com/questions.php?questionid=48 The easiest way to clean off most of the soot is to light off the gas logs, allow approximately 15 minutes to heat and while they are burning lightly spray with a water bottle. Allow a few minute ... Rich Robles Thu, 01 Apr 2010 18:03:22 GMT Gas log safety pilot kit will not light? http://rasbox.com/questions.php?questionid=85 Be sure that the inlet and outlet are connected in the correct locations. Remove the heat shield for the gas valve and verify per the arrows on the valve.Inlet (Arrow pointing into the valve) sho ... Rich Robles Thu, 01 Apr 2010 18:02:16 GMT Rear rotisserie burner will not stay lit, what should I do? http://rasbox.com/questions.php?questionid=51 First, check to see if the rear electrode prongs are sparking? If not, align prongs to 1/8" gap between prongs and between burner tile and prongs. Also, replace the battery for the ignition syst ... Rich Robles Thu, 01 Apr 2010 17:50:12 GMT