http://rasbox.com en-us http://rasbox.com ActiveKB NX john@rasmussen.biz Tue, 07 Sep 2010 20:22:17 EDT 20 http://rasbox.com/questions.php?questionid=22 This is common to all vent-free gas log sets, not just Rasmussen Chillbuster or Alterna VF sets.Testimonials: "Just thought you’d be interested in knowing that when I had trouble keeping th ... Rett Rasmussen Wed, 10 Jun 2009 05:57:00 GMT http://rasbox.com/questions.php?questionid=21 All Chillbuster Vent-Free Gas Log sets use variations of the following burners shown below, all with the same basic features. We recommend that you perform the following maintenance annually befo ... Rett Rasmussen Wed, 10 Jun 2009 05:16:15 GMT http://rasbox.com/questions.php?questionid=19 QUESTION: We just moved into a house that has one of your Chillbuster Vent-free Gas Log sets. The previous homeowner did not leave the instruction manual. Can you help?ANSWER: Since the set may ha ... Rett Rasmussen Wed, 10 Jun 2009 04:50:52 GMT http://rasbox.com/questions.php?questionid=51 First, check to see if the rear electrode prongs are sparking? If not, align prongs to 1/8" gap between prongs and between burner tile and prongs. Also, replace the battery for the ignition syst ... Rich Robles Thu, 01 Apr 2010 17:50:12 GMT http://rasbox.com/questions.php?questionid=74 If it is a millivolt remote control, try the following:1) Replace the batteries in both the remote (transmitter) and receiver (black box)2) Be sure the valve knob is turned to the "ON" position * ... Rich Robles Fri, 23 Apr 2010 20:20:20 GMT http://rasbox.com/questions.php?questionid=52 Try removing the burner (with both hands), pull up on the burner near the rear of the grill, it should pop up and slid outward towards the rear of the grill. Slightly shake the burner upside down ... Rich Robles Thu, 01 Apr 2010 17:46:26 GMT http://rasbox.com/questions.php?questionid=6 The grilling grates of all Solaire Grills should be placed in the “V” configuration. The V-shape grilling grates are an integral part of the infrared grilling system. Unlike other t ... Rett Rasmussen Mon, 08 Jun 2009 04:56:50 GMT http://rasbox.com/questions.php?questionid=72 Please view our online store at: www.rasmussen.biz If you do not find what you are looking for, please send an email to: info@rasmussen.biz *When requesting a part, please provide the model ... Rich Robles Thu, 01 Apr 2010 17:41:23 GMT http://rasbox.com/questions.php?questionid=36 QUESTION: Do the vented fireplace logs have to have the flue vent open even when it is not being used? Some one told me that in Maine, the flue has to be permanently fixed in the open po ... Rett Rasmussen Wed, 24 Jun 2009 04:24:44 GMT http://rasbox.com/questions.php?questionid=53 Our Vent-Free and "F" Vented Burner gas logs are certified by OMNI Testing Laboratories which are one of the many whole alphabet soup of independent third-party testing laboratories and listin ... Rich Robles Wed, 01 Jul 2009 21:48:55 GMT